Frequently Asked Questions

Do you have questions about your bill from Emergency Medical Associates? You have come to the right place.

  • What is EMA?

    Emergency Medicine Associates, P.A., P.C. (EMA) is a group of professional physicians dedicated to caring for patients in the hospital setting. EMA serves Hospitals and their patients in Maryland, Virginia, West Virginia and the District of Columbia.

  • Why did I get a bill from EMA?

    The statement you received represents the cost of physician professional services rendered at the time of your or your loved one's visit to our partner hospital.

  • How can I pay my bill?

    EMA gladly accepts checks, money orders, traveler's checks and credit cards. When applicable, please make these payable to "Emergency Medicine Associates" and include the top of your statement when mailing a payment.

  • Why were these charges not included in my hospital bill?

    You may receive more than one bill for the same hospital visit. Don't worry; you are not being charged twice. One bill is from the hospital. It covers charges for nursing services, equipment, medication and supplies. The second bill, from our offices, covers the professional charges for the physician's services and is generated from our administrative offices.

  • Why was the health insurance company not billed?

    If EMA has health insurance information, we will bill the insurance company first. However, insurance information and member data often can be recorded incorrectly at the time of your hospital visit. Call us any time at +1 240 686-2300 to review your health insurance information with an EMA representative, or e-mail your health insurance information to customerservice@emaonline.com. The EMA customer service team can then bill or re-bill your insurance company on your behalf.

  • I have insurance, what is my responsibility?

    If you do not pay your bill in a prompt fashion or report your insurance information to EMA upon receipt of a bill, you will ultimately be responsible for the entire balance. Most insurance companies have "timely filing" rules, which means that your claim must be submitted within an alloted time frame following the date of service. If we do not receive the necessary information from you to file the claim by this "timely filing" date, the balance of the visit will be your responsibility. For more information regarding your insurance company's rules and regulations, contact your insurance company directly. In the event your insurance company does not pay your bill, you will be responsible for the balance, regardless of your insurance company's reason for denial.

  • Why can't EMA call my health insurance company to get information regarding my coverage?

    A patient (or parent/legal guardian) needs to call the insurance company. Due to federal HIPAA regulations, we do not have access to your personal information. In addition, we do not have access to the patient's personal information at the hospital. Your insurance company and your hospital of choice are simply protecting your privacy.

  • What is a deductible?

    For details on your financial responsibility as outlined by your health insurance company, please contact your health insurance company directly. EMA will receive information from your health insurance company regarding your financial obligations for your visit to the hospital. Typically, health insurance plans cover certain portions of the charges once the member has met the plan deductible (when applicable). You may contact the EMA office to arrange payment, mail a check or pay via our online bill pay.

  • Why does my bill have a physician's name on it?

    An EMA physician has provided you with direct care, or has reviewed the care you received by other professional providers. You may have been cared for by a physician assistant or nurse practitioner. EMA's PAs and NPs have completed rigorous education and training programs at accredited schools. They are licensed by their respective board's and have certain board certifications. Our PAs and NPs work closely with the treating physician regarding all aspects of patient care.

  • How do I pay my bill?

    EMA gladly accepts checks, money orders, traveler's checks and credit cards. When applicable please make payable to "Emergency Medicine Associates" and include the top of your statement when mailing a payment.

  • Why is my health insurance not accepted?

    Your health insurance may not have a contract with EMA; therefore, you are responsible for paying EMA's bill. Your insurance company may accept submission of charges incurred based on your plan's policies. Please contact your health insurance company directly if you have questions about your insurance coverage. EMA makes a conscious effort to participate with most major and local insurance carriers for the communities we serve. If payment is not received, EMA reserves the right to pursue collections on outstanding or overdue accounts.

  • Why am I responsible for the balance of bill "above the usual and customary"?

    Although your insurance company has made a determination that a portion of your bill is "above the usual and customary," please be advised that our fees are well within the usual and customary fee range for our geographic service area, according to the national fee analysis publication. Please be aware that our fees are not based on the amount of time our providers spend with the patient but rather on the medical expertise, work involved and risk. You may wish to appeal to your insurance company for reconsideration, however you are responsible for any balance on your statement.

  • Why did I receive a bill separate from the hospital for my visit?

    You may receive more than one bill for the same hospital visit. However these bills are for different services- you are not being charged twice. One bill is from the hospital. It covers charges for nursing care, equipment, supplies and medication. The second bill is from the physician group. It covers professional charges related to the services you received from an EMA provider.

  • Are the doctors employed by the hospital?

    Your Hospital has chosen EMA as their provider of choice to provide administrative and staffing services. This relationship demonstrates your hospital’s commitment to the provision of an exceptional healthcare delivery system.

  • Why does the emergency room sometimes have long wait times?

    There are a variety of factors that cause lengthy waiting times in the emergency room. Many patients who come to the ER are very sick and must be admitted to the hospital. If no hospital beds are available, the patient must wait in the ER until a bed opens up. This can cause longer wait times for patients to be seen. Our emergency departments historically have performed higher than our national and regional colleagues.

  • What should I do if I think I am having a medical emergency?

    The American College of Emergency Physicians guidelines state that you should call 911 if you answer 'yes' to at least one of the following questions:

    1) Is the situation life-threatening?

    2) Could the situation worsen and become life-threatening during a drive to the emergency department?

    3) Do you need special equipment or skills to move the person?

    4) Could traffic or distance cause a delay in getting to the emergency department?

    If a medical condition arises suddenly, and you believe that if you do not receive immediate medical treatment that your life or health could be in jeopardy, you should go to the emergency department. Some examples include: signs of heart attack or stroke; shortness of breath; bleeding that will not stop; poisoning; fractures; major injuries like a head injury; coughing or vomiting blood; and homicidal or suicidal feelings.

 
 
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  • What is EMA?

    Emergency Medicine Associates, P.A., P.C.(EMA) is a group of professional physicians dedicated to caring for patients in the hospital setting. EMA serves Hospitals and their patients in Maryland, Virginia, West Virginia and the District of Columbia.

  • Why did I get a bill from EMA?

    The statement you received represents the cost of the physician professional services at the time of your or your loved one's visit to our partner hospital.

  • How can I pay my bill?

    EMA gladly accepts check, money order, traveler's check and credit card via online bill pay. When applicable please make payable to "Emergency Medicine Associates" and include the top of your statement when mailing a payment.

  • Are EMA providers employed by the hospital?

    Your hospital has chosen to partner with EMA to provide medical services. EMA is an industry leading staffing organization comprised of physician and mid-level providers, EMA provides administrative and clinical oversight in several distinct service lines including emergency medicine, hospital medicine, urgent care, critical care, neonatology, pediatric medicine and sports medicine.

  • Will EMA accept my insurance?

    EMA proudly participates with all programs in which our hospital partners participate with.

  • Why did I recieve a bill separate from the hospital for my visit?

    You may receive more than one bill for the same hospital visit. However these bills are for different services- you are not being charged twice rather one bill is from the hospital and one bill is from the physician or EMA in this instance. The hospital bill covers the facility, nursing, supplies, equipment and medication whereas the physician bill covers the cost of physician services you or your loved one received.

  • What is a deductible?

    For details on your financial responsibility as outlined by your health insurance company, please contact your health insurance provider. EMA will receive information from your health insurance company regarding your financial obligations for your care. In most instances, your health insurance will cover a certain portion of the charge once the member has met the plan deductible. You may contact the EMA customer service team with any further questions.

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